Ryan Dearing Resume

Dearingryan93@gmail.com

Downloadable Resume
Data Science
Data Analytics
Python
Business Analytics
Machine Learning

Summary of Qualifications

  • Master's degree in Applied Data Science
  • Proficient in Python, Sql, Tableau
  • Proven ability to develop predictive models
  • Extensive experience in data analysis and business intelligence
  • Proficient at identifying, utilizing, and presenting business data to inform leader's on cost saving strategies and improving the customer experience
  • Extensive experience working in a team environment with a solutions and logistics based focus
  • Google Data Analytic Specialist Certificate

Education

Bay Path University
Longmeadow, MA
M.S. in Applied Data Science
Data Science Specialist Track

2024


Springfield College
Springfield, MA
M.Ed. in Psychology

2017


Springfield College
Springfield, MA
B.S. in Psychology

2016

Data Analytics Experience

Cigna Health Insurance
Bloomfield, CT
Business Analyst Advisor

2023-present

  • Developed a call listening and data analysis project that reduced daily transfer call volume by an average of 600+, resulted in an annualized savings of $500,000+
  • Predicted customer renewals using a Random Forest Classification model with customer survey data
  • Utilized A/B testing to predict increased call volume based on marketing mailings to customers and providers
  • Created Indexes to measure customer Problem Resolution, Information Accessibility, Satisfaction, and Customer Support Representative Performance
  • Created a Linear Regression Model to predict/forecast the likelihood of a claim for multiple lines of business
  • Created and delivered daily reports for the January to February 2024 time period; monitored daily call categories and reported on anomalous behavior within KPIs to drive interventions to improve caller experience
  • Created a Linear Regression Model to predict/forecast the likelihood of a claim for multiple lines of business
  • Conducted analysis on customer satisfaction surveys to identify driving factors in low and high scoring surveys
  • Analyzed and made recommendations regarding Individual and Family Plan(IFP) Interactive Voice Response (IVR)
  • Audited, analyzed, and presented the differences and impact of two different customer surveys to business leader's
  • Trained colleagues on internal dashboards and how to extract data for more comprehensive analysis
  • Led presentations and provided key recommendations to business leader's
  • Analyzed and determined interventions to reduce call transfers
  • Collaborated among different lines of business/departments to identify and resolve customer and process problems
  • Managed quarterly presentations to two lines of business, identifying positive performance and areas of improvement
  • Learned new technologies and datasets for business needs including but not limited to Verint, Tableau Dashboards, Knowledge Exchange, OneView (a customer data management system)

Springfield College
Springfield, MA
Admissions Call Center Manager

2017-2018

  • Reported tracking analysis to senior level admissions and enrollment management personnel
  • Utilized Microsoft Excel to manage call center data and reported to supervisors
  • Tracked a wide array of metrics, including total call volume, all levels of prospective student interest (on-campus engagement, website referral/tracking, prospective student enthusiasm)
  • Screened, hired, and on boarded staff
  • Tracked individual employee performance and provided feedback on efficiency

School Counseling Experience

Chicopee High School
Chicopee, MA
School Social Worker

2022-2023

  • Collected, organized, visualized and presented data on individual student behaviors and Key Performance Indicators; implemented new routines, procedures, and protocols for the program
  • Oversaw a substantially separate program for students with severe emotional disabilities and the day-to-day schedules and operations of three teachers and five paraprofessionals
  • Conducted crisis intervention for at-risk students and de-escalated high-risk situations

Monson High School
Monson, MA
School Counselor

2019-2022

  • Analyzed data screening of 300+ students for anxiety and depression, interpreted data for level of risk, and worked with students, families, and agencies to create treatment plans for long-term support
  • Interpreted Psychological Testing data as part of a team to inform student recommendations
  • Implemented and streamlined technology in order to collect data, increase efficient communication, and create targeted interventions

Kelly Elementary School
Holyoke, MA
School Counselor

2018-2019

  • Researched and utilized community resources and organizations to pair with families in need
  • Utilized demographic data to inform school-wide events
  • Conducted and interpreted Functional Behavioral Analysis, presented findings at meetings, and worked with teachers to implement effective strategies for student management

Master's Level Data Science Coursework and Skills

Coursework

Foundations of Data Science Probability and Statistical Statistical Modeling Data Mining 1 Data Mining 2 Data Exploration and Visualization Database Systems Deep Learning Text Mining Case Analysis Capstone

Skills

Programming Languages:

Python R SQL

Data Analysis Tools:

Excel Tableau Power BI

Machine Learning:

Random Forest Linear Regression Neural Networks A/B Testing

Data Management:

Data Mining Web Scraping API Integration